My office recently replaced two aging HP 4650s with these, and the results have not been positive.

1.On one of the printers, the first couple hundred pages are so light that they are not fit for anything except draft copies. The other one still hasn't stopped spitting out pale colors, after a week of constant daily use.

2.If there is a way to print onto 3x5 index cards with these, it's beyond our entire IT staff and myself. In the printer's 'software' (a visual frontend for Telnet-ing into it) there is NO option for custom paper sizes.

3.If it sits idle for a while, it loses its network connection, and must be restarted. If my boss hadn't walked in and told me about the discovery, I would've been troubleshooting a perfectly correct network connection for hours. lol

4.The front enclosure does not fully close (~1 cm), so unless you find and toy with the sensor, the display will read "Please close front tray" for all eternity (preventing you from printing).

5.It has to "calibrate" before -every- item is printed. With all of the previous printers I've seen, that's only done once, when you turn the printer on.

Because we -need- to be able to print schedules on 3x5 cards, we've kept one of the old 4650s around. The only reason we'll end up keeping these around is that by the time replacements arrive, we'll be packing up to leave Iraq.

I work in an IT department for a County Government, and we use a 5100cn as our primary printer. We have had it in production since early September and still have not had to replace any cartridges. I have not once seen a paper jam occur on this printer like another user said, and we printer on almost any type of paper you can think of (Stand., Legal, Envelopes, Labels, Transparencies). It really is a commercial-grade product with a consumer-grade price. As far as Dell Tech Support goes, we primarily deal with Dell for almost all of our needs - servers, desktops, printers, etc. - and we have never had a problem with getting service when needed. We almost always purchase the Gold upgrade for support, and I can tell you that they will make problems right no matter what. Besides, what are we reviewing here, the printer, or the support?

This printer prints very well on std size paper. But if you want to print any odd-sized cards or envelopes it won't easily work. It will print 2 at a time and then freeze up every time.

Dell Gold support people don't know anything about their printers and are of no help. If you can get one at a good price and only want to print on full sheets of paper...it works fine.